FREQUENTLY ASKED QUESTIONS

  • To view a map of our Premier campsite location, please click here

  • If you or any member of your group loses their General Entry/Grandstand ticket(s) during the event, replacement tickets must be requested by the group organiser by accessing their Team Langoustine account online. Login here The issue of replacement tickets by the ACO will incur a charge of €30 per ticket. Replacement tickets will be sent to the group organiser by email as an eTicket, for them to forward on to the relevant person in their group. 

  • We understand that sometimes plans change. If there are any last minute updates to who will be staying with us, or to the details of the vehicle(s) that you will be arriving in, please email bookings@teamlangoustine.com and a member of our team will update your booking.

  • Once you have made a booking and paid your initial deposit, it is not possible to cancel the booking or transfer any payment to a future event. Please see our full terms and conditions. However, it is possible to make selected changes to your booking by logging the site using your booking details such as adding additional pitches and tickets to your booking, changing contact details and other bolt-ons, such as secure lockers for charging mobile devices, and much more.

  • Yes, you can. Login to the site to manage your booking by clicking here. Once you have accessed your booking, you’ll be able to add additional pitches, Grandstand/Tribune Tickets, Secure Lockers for charging mobile devices, additional parking tickets, and much more. Subject to availability

  • If you choose to only pay an initial deposit to secure your booking, then any outstanding balance will be due 30 days from the date of booking. Click here to be pay your balance.

  • While you're not legally required to have travel insurance, the pandemic prompted several countries to add travel insurance to their entry requirements. Some require cover for COVID-19 and other countries require cover for all medical costs.

    There is no specific requirement for you to have travel insurance in place in order to book with Team Langoustine. However, we highly recommend making your own arrangements for travel insurance as part of your wider Le Mans 24 hours 2023 travel plans.

    Although a free UK Global Health Insurance Card (GHIC) (or if it’s still in date, your old EHIC) will give you access to state healthcare on the same terms as a local in the EU, it shouldn’t be seen as an alternative to travel cover. The Foreign, Commonwealth & Development Office (FCDO) recommends having a separate travel insurance policy as well as a GHIC/EHIC when visiting Europe. That’s because your GHIC won’t cover you for any private medical treatment you need, and it won’t cover getting you back to the UK in a medical emergency.

  • We will keep you informed by email concerning distribution of tickets for the event. These will be issued at the earliest opportunity once we have received our ticket allocation from the ACO.

  • In order to complete your booking, we ask for the following details for all members of your group that will be travelling to the event:

    • Full Name

    • Date of Birth

    • Scan/Photo of valid Passport

    • Postal Address

    • Email address

    • Details of guests in your party

    • Any special dietary requirements (if booking a Premier Camping pitch)

    • Vehicle registration(s) that your will be travelling in to the event.

    Click here to view our Privacy Policy for details of how we manage your personal data.