Team Langoustine Ltd is a Reseller of Tickets and coordinator of affiliated services to facilitate combined group bookings for Customers to benefit favourable facilities and services for the Le Mans 24 Hours race, and other related Ticket sales. Automobile Club de l’Ouest (‘ACO’) is a non-profit association (French 1901 Act) registered under French business number 775 652 316, founder, and organiser of the Le Mans 24 Hours race and various other internationally renowned Sporting Events.

Société Sportive Professionnelle de l’Automobile Club de l’Ouest (hereinafter referred to as ‘SSP ACO’ or the original ‘Seller’) manages the financial side of the Sporting Events organised by ACO and the sport associations connected to ACO. Team Langoustine Ltd reserves the right to amend the provisions to of these General Terms to reflect or accommodate necessities dictated by external circumstances, at any time and without prior notice.

Team Langoustine Ltd will levy an administration charge on Private Camping Customers who source their General Admission Tickets via other routes. This is due to the complex billing process from the ACO to Resellers (Team Langoustine Ltd) that includes a large annual ‘Logo Rights’ fee. This fee is offset against General Admission Ticket sales, and any shortfall added to Camping site costs. Team Langoustine Ltd reserve the right to refuse admission to the Private Campsites and withdrawal of Tickets without any prior notice given, for extreme unruly or aggressive behaviour. This includes infringements at prior or the current event. While Team Langoustine Ltd at the Le Mans 24 hours event is a liberated experience, there is a common-sense line of behaviour that will not be tolerated.

Customers and Group Organisers acknowledge that the Tickets have been issued for the sole purpose of granting them access to the Venue at which the Sporting Event is to be held. All other uses are prohibited. Tickets Purchased via Team Langoustine Ltd are for individuals and for non-commercial purposes. Individual Customers will only be authorised to enter the Venue if they present their Ticket at the Venue entrance, and they must retain the Ticket in order to be able to present it at any time to any person involved in the organisation of the Sporting Event. Customers unable to present their Ticket will be refused entry to the Venue and may be ejected from the Venue.

Individual Customers will only be authorised to enter the Team Langoustine Private Campsites if they present personal identification on initial registration that confirms their status with the personal information logged with Team Langoustine during the Ticket Purchase and issuing process. This is for security and safety purposes so Team Langoustine Ltd are aware to the best of all abilities that all individuals in the secure camping areas are duly authorised. Customers will be required to follow the ticket control procedure implemented by the ACO when entering and leaving the Venue, which may involve the routine scanning of Tickets. Customers refusing to follow the relevant control procedure will be refused entry to the Venue and/or will be ejected from the Venue and will not be entitled to claim any compensation or refund, in any circumstances whatsoever.

Orders are placed on a strictly ‘first come first served’ basis and remain provisional until the event date is released by the ACO. Team Langoustine Ltd reserve the right to sell any tickets for camping or viewing if full payment is not received in the agreed deposit timeline. Orders will be fulfilled subject to the number of tickets/pitches/seats available when the order is placed.

Team Langoustine Ltd reserves the right to refuse any order for good reason, in particular in the event of problems with the payment, potential delivery problems, abnormal orders or orders placed in bad faith and, where applicable, the right to demand the provision of supporting documents. Under article L121-21-8 of the French Consumer Code, the right of cancellation cannot be exercised for the purchase of tickets required to access a sporting event with a definite date or period. Lost or stolen Tickets will not be refunded by Team Langoustine Ltd or the ACO, even on production of proof of the Purchase. Moreover, if a Customer is unable to attend all or part of the Sporting Event for personal, medical, or technical reasons or for any other reason whatsoever, the Ticket and/or the E-Ticket will not in any way be refunded by Team Langoustine Ltd or the ACO, even on production of supporting documents. Likewise, no refund will be given for damaged Tickets and/or E-Tickets that cannot be scanned. Team Langoustine Ltd will not take back or exchange purchased Tickets and/or E-Tickets. Lost or replacement General Entry/Grandstand ticket(s) must be requested by the group organiser by logging into their Team Langoustine account online. The issue of replacement tickets by the ACO will incur a charge of €30 per ticket. Replacement tickets will be sent to the group organiser by email as an eTicket, for them to forward on to the relevant person in their group.

If the Sporting Event is cancelled or infrastructures requiring access passes are unavailable, for any reason whatsoever, the ACO shall have sole authority to decide whether the relevant Tickets will be refunded and the terms of any refund. Team Langoustine Ltd is entitled to deduct a fee from all refunds authorised by the ACO in order to cover Team Langoustine Ltd’s unrecoverable third-party non-refundable infrastructure campsite overheads, plus administration and processing costs. In any case, even if Tickets are refunded, Team Langoustine Ltd or the ACO shall not be liable, in any circumstances whatsoever, to pay any other type of compensation. Likewise, no full or partial Ticket refunds will be given in the event that the Sporting Event lasts for more than one hour. Customers are informed and accept the fact that the ACO as Organiser of the Sporting Event is permitted to modify the length and schedule of the Sporting Event at any time and at its own discretion and that this does not in any way give Customers the right to claim a full or partial refund of their Tickets.

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